All orders come with your selected slime(s) purchased, activator powder with slime care instructions, one random lollipop, and orders of 2 or more get a mochi squishy.

Processing time is 2-6 days from the date you ordered. Weekends do not count as business days. Once shipped, time frames for delivery depend on the shipping selected at checkout. The shipping method for delivery cannot be changed once you place your order. Email us immediately at lilyvanillyslime@gmail.com if you have noticed you entered the wrong address.

If you happen to receive a wrong slime or size, please contact us immediately at lilyvanillyslime@gmail.com, along with a picture of proof of the wrong slime or size.

Orders can only be cancelled if they have not been shipped. If your order has been shipped, the order can no longer be cancelled. Once your order has been shipped, all sales are final. Lily Vanilly Slime is not responsible for unauthorized transactions.

No. Slime is not edible and should never be eaten no matter how yummy it might smell. It is a choking hazard.

If your slime is sticky, it does not mean your slime is not good, it just needs a little maintenance and its an easy fix. Just follow the slime care instructions on how to make your activator at home to fix your sticky slime. Slime overtime deactivates, and it is unavoidable. Slime textures can change during transit due to warm weather, and just melt overtime. You can contact us at lilyvanillyslime@gmail.com if you need any further assistance.

Slime can over-activate during shipment due to cold weather. For both clear based and white based slimes you can use skin-safe glycerin (drops) at a time, kneed, and have activator handy in case it gets sticky. Another way to help soften up slime is by placing your slime container in a warm place for a few days like a sunny window. Fastest way add a bit of glycerin, kneed well, and place your slime container in a hot water bath for 10-15 minutes with the lid tightly closed to melt back to a desired consistency. This process can be repeated as many times needed to reach your desired consistency.

If slime gets on furniture, clothes, or any other surface use a damp warm cloth with distilled vinegar to remove.

Slime can last several months if well taken care of. Hand washing before playing with slime will help prolong its quality and safety. Wash hands after handling. Having a clean working surface to play with slime also helps prolong play time. Also, always place your slime back into its original container after play to avoid drying and to help retain its original texture. We cannot be held responsible if your slime gets hard due to not properly storing your slime. Slime expands after play. A simple zip lock bag can be used if it won't fit back in the original container. Extra slime can also be stored in a clean container of your choice.

Once your order has shipped, we have no control over the shipping and handling of your package. We strive to package your order neatly to prevent damage. We will never send out broken containers with your order. In most cases, USPS packages have an insurance protection, and you can apply to receive a refund for your shipping cost. Slime containers will not be replaced and can be purchased from our website.

All sales are final. We cannot accept returns or exchanges due to sanitation and safety concerns. Returns are not accepted once the original packaging has been opened.

Slime is a water-based product and overtime the water molecules in your slime evaporate with play. Slime expands with play, but as it shrinks back to its original texture after play, water slowly evaporates. Depending on the environment you live in, your slime might evaporate faster if you live in a warmer climate. There is absolutely nothing wrong when this happens, and it is unavoidable. Once you notice your slime has shrink significantly, it is time for a new one.

Slime is an excellent sensory toy that helps people relax, and for children to learn hand-eye coordination. Although slime is very fun to play with, there are some recommendations. Slime is not recommended for people who have sensitive skin, or major skin problems due to the fragrance oils in slime that make them smell so good. Although we do have slimes that are unscented, people with sensitive skin are not recommended to play with slime. All of our slimes are made using a diluted solution using water, borax, baking soda, and a skin safe ECOCERT/ cosmos-accepted preservative, along with other ingredients to make different textures. Slime is a water-based product that will be often touched by hands, so we formulate our slimes with a preservative to help prolong the quality and safety of the slimes. This benefit can help prolong your slime to last up a few months, but it depends on proper handling, care, and how often it is played with, and the type of texture of slime. Slime does evaporate overtime due to the water content in the slime, and the temperature of your environment, play a big role on how long your slime can actually last. Proper play of slime is always advised, and slime care instructions are provided with every order. In addition, children under the age of 7 should not be left unattended around slime. Choking Hazard: Some slimes come with small parts. Use caution around children and pets.